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WGU Information Technology Management QGC1 Sample Questions (Q60-Q65):

NEW QUESTION # 60
A company has a large percentage of employees who resist the use of new technologies. What should the company consider first before implementing a unified communications system?

A. Pilot testing
B. Corporate culture
C. Employee accessibility
D. Competitors' systems

Answer: B

Explanation:
* Importance of Corporate Culture in Technology Adoption:
* Organizational culture directly influences employees'willingness to adopt new technologies.
* Resistance often stems from fear of change, lack of trust in technology, or inadequate training.
* Steps Before Implementing a Unified Communications System:
* Assess the corporate culture to identify barriers to adoption.
* Develop a change management strategy to address concerns and align the system with company values.
* Incorrect Options Analysis:
* A. Pilot Testing:Useful later in implementation, but not the first step.
* B. Employee Accessibility:Important but secondary to addressing cultural barriers.
* D. Competitors' Systems:Irrelevant to internal resistance issues.
References and Documents of Information Technology Management:
* ITIL 4 Digital Transformation Guide (Axelos).
* "Change Management in Technology Implementation" (Harvard Business Review).

NEW QUESTION # 61
What is the expert system type of artificial intelligence?

A. Knowledge-based information system that accomplishes specific tasks on behalf of its users
B. A system that imitates the reasoning processes used by skilled humans
C. The longest identified stretch of dependent activities measured from start to finish
D. A system that attempts to emulate the way a typical human brain works

Answer: B

Explanation:
* Definition of Expert Systems:
* Anexpert systemis a type ofartificial intelligencethat usesknowledge-based reasoningto solve problems, make decisions, or emulate the processes of skilled human experts.
* It consists of aknowledge baseand aninference engineto analyze data and draw conclusions.
* Applications of Expert Systems:
* Used in fields likemedicine(diagnostic systems),engineering, andfinancefor decision support.
* Example: A medical expert system might suggest potential diagnoses based on patient symptoms.
* Incorrect Options Analysis:
* B. Emulates the human brain:Refers to neural networks, not expert systems.
* C. Longest stretch of activities:Refers to critical path in project management, unrelated to AI.
* D. Knowledge-based system accomplishing tasks:Describes intelligent agents, not expert systems.
References and Documents of Information Technology Management:
* "Introduction to Artificial Intelligence and Expert Systems" (Stuart Russell and Peter Norvig).
* ITIL Knowledge Management Practices for Expert Systems (Axelos).

NEW QUESTION # 62
Which two benefits does RFID tagging offer for supply chain management? Choose 2 answers.

A. Automates the different activities of the supply chain
B. Discards inconsistent, incorrect, or incomplete information
C. Serves as a unique product identifier
D. Tracks a product's journey from manufacturing facility to store

Answer: C,D

Explanation:
* RFID Tagging Benefits in Supply Chain Management:
* Unique Product Identifier:RFID tags provide a unique identifier for each product, enabling precise tracking and inventory management.
* Product Tracking:RFID tags allow continuous tracking of products throughout their journey in the supply chain, from manufacturing to delivery.
* Why Other Options Are Incorrect:
* Option A:While RFID can streamline certain activities, it does not automate the entire supply chain.
* Option D:RFID is not designed to discard incorrect or incomplete information but rather to provide accurate tracking.
References:
* RFID in Supply Chain Management - IEEE
* "Enhancing Supply Chain Visibility with RFID" - Gartner

NEW QUESTION # 63
What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

A. Know the audience and speak to their level of knowledge
B. Brevity is key because of time constraints
C. Be through and provide all the technical details
D. Focus on problems rather than solutions

Answer: A

Explanation:
* Importance of Audience Awareness for IT Leaders:
* When presenting to theboard of directors, it is critical to tailor the content to their level of technical understandingand focus onstrategic implicationsrather than technical details.
* The board typically focuses onbusiness outcomes,risks, andopportunities, not technical minutiae.
* Key Considerations:
* Highlighthow IT initiatives align with business goalsand deliver value.
* Use concise, clear, and non-technical language while ensuring key points are well-supported with data.
* Incorrect Options Analysis:
* A. Provide all technical details:The board is more interested in business-level insights.
* B. Focus on problems:Solutions and strategic outcomes are more relevant to the board.
* C. Brevity:While being concise is important, it should not come at the cost of clarity or relevance.
References and Documents of Information Technology Management:
* "Effective Communication Strategies for IT Leaders" (Harvard Business Review).
* ITIL Leadership and Communication Practices (Axelos).

NEW QUESTION # 64
Why is employee training important in an ethical IT use policy?

A. To eliminate information management risks
B. To reduce sensitivity to the accuracy of company communications
C. To create automatic updates of software patches
D. To make employees understand the company's culture and ethical boundaries

Answer: D

NEW QUESTION # 65
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